MetLife Review: An In-Depth Look at Policies, Rates, and Customer Satisfaction

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MetLife is a well-known insurance provider that has been in the business for over 150 years. The company offers a wide range of insurance products, including life, auto, home, and dental insurance. MetLife is known for its financial strength, which is a key factor to consider when choosing an insurance provider.

If you are looking for life insurance, MetLife is a great option to consider. The company has been in the life insurance business since 1868 and has a strong reputation for providing reliable and affordable coverage. Forbes Advisor notes that MetLife’s life insurance policies are highly customizable, allowing you to choose the coverage that best fits your needs and budget. Additionally, MetLife offers a variety of riders that can enhance your policy, such as accidental death and dismemberment coverage, disability income coverage, and long-term care coverage.

When it comes to home insurance, MetLife’s policies are now serviced by Farmers Insurance, one of the largest insurers in the nation. NerdWallet explains that MetLife’s home insurance policies are highly customizable, with a variety of coverage options to choose from. The company also offers a number of discounts to help you save on your premiums, such as a multi-policy discount, a home security discount, and a claims-free discount. Overall, MetLife is a great option to consider if you are looking for reliable and affordable insurance coverage.

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Overview of MetLife

MetLife is a well-known insurance and financial services company that has been providing coverage for over 150 years. In this section, we will provide a brief overview of MetLife, including its history, products and services, and ratings and reviews.


MetLife was founded in 1868 as the National Union Life and Limb Insurance Company. Over the years, the company has grown and expanded its offerings to include a wide range of insurance and financial products and services. Today, MetLife is a global provider of insurance, annuities, and employee benefits, with operations in over 40 countries.

Products and Services

MetLife offers a variety of insurance policies and coverage options, including life insurance, home insurance, dental insurance, auto insurance, pet insurance, disability insurance, and vision insurance. They also offer annuities, which are investment products that provide guaranteed income for life.

One of the unique features of MetLife’s life insurance policies is that they offer permanent life insurance with cash value. This means that the policy not only provides a death benefit but also builds cash value over time that can be borrowed against or used to pay premiums.

MetLife also offers reinsurance services, which is when an insurance company transfers some of its risk to another insurance company. This helps to spread risk and reduce the impact of large losses.

Ratings and Reviews

MetLife has a strong financial rating from AM Best, which is a leading insurance rating agency. They also have solid scores from S&P and Moody’s. This reflects MetLife’s financial strength and claims-paying ability.

In terms of customer reviews, MetLife has mixed ratings. Some customers are happy with their coverage and customer service, while others have had negative experiences. It is important to read reviews and do your research before choosing an insurance company to ensure that you are getting the best coverage for your needs.

Overall, MetLife is a well-established insurance company with a wide range of products and services to meet the needs of individuals and businesses alike.

Life Insurance

Life insurance is a contract between an insurer and a policyholder, where the insurer guarantees payment of a death benefit to named beneficiaries upon the death of the insured. MetLife offers both term life insurance and permanent life insurance policies.

Term Life Insurance

Term life insurance provides coverage for a specific period of time, typically ranging from 10 to 30 years. It is ideal for those who need coverage for a specific period, such as while their children are growing up or while they are paying off a mortgage. MetLife’s term life insurance policies offer level premiums and coverage amounts that can range from $100,000 to $10 million.

Permanent Life Insurance

Permanent life insurance provides coverage for the entire lifetime of the insured, as long as premiums are paid. MetLife offers two types of permanent life insurance policies: whole life insurance and universal life insurance. Whole life insurance offers level premiums and a guaranteed death benefit, while universal life insurance offers flexible premiums and a death benefit that can be adjusted over time.

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Cash Value

Permanent life insurance policies also have a cash value component, which allows policyholders to accumulate savings on a tax-deferred basis. The cash value can be used to pay premiums, take out loans, or be surrendered for cash. MetLife’s permanent life insurance policies offer competitive cash value accumulation and withdrawal options.

In summary, MetLife offers a variety of life insurance policies to meet the needs of individuals and families. Whether you need coverage for a specific period or for your entire lifetime, MetLife’s policies can provide the protection and peace of mind you need.

Claims and Benefits

MetLife offers a variety of insurance policies, including auto and home insurance, as well as life insurance. When it comes to filing a claim, MetLife provides a simple and straightforward process. Customers can file a claim online, by phone, or through the MetLife mobile app.

Filing a Claim

To file a claim, customers will need to provide some basic information, such as their policy number, the date and time of the incident, and a description of what happened. Once the claim is filed, customers can track its progress online or through the mobile app. MetLife also offers 24/7 claims support for customers who need assistance.

Types of Coverage

MetLife offers a variety of coverage options to meet the needs of its customers. For auto insurance, customers can choose from liability, collision, and comprehensive coverage, as well as personal injury protection and uninsured/underinsured motorist coverage. For home insurance, customers can choose from dwelling coverage, personal property coverage, liability coverage, and additional living expenses coverage.

Benefits and Discounts

MetLife offers a range of benefits and discounts to its customers. For example, customers who bundle their auto and home insurance policies can receive a multi-policy discount. MetLife also offers discounts for customers who have certain safety features installed in their vehicles, such as anti-lock brakes and airbags. Additionally, MetLife offers discounts for customers who are members of certain organizations, such as alumni associations or professional groups.

In the event of death, MetLife offers a death benefit to the beneficiary of the policy. The amount of the benefit will depend on the specific policy and coverage selected. MetLife also offers reimbursement for service charges, such as those incurred when a customer needs a locksmith or a tow truck.

Overall, MetLife is an insurance company that provides a variety of insurance policies and benefits to its customers. With a simple claims process and a range of coverage options and discounts available, MetLife is a good choice for those looking for reliable and affordable insurance policies.

Customer Service

MetLife offers customer service through various channels, including phone, email, and online chat. The company provides customer service 24/7, which ensures that customers can get assistance at any time of the day.

Hours and Locations

MetLife has several locations across the United States, making it easier for customers to access their services. Customers can visit any of the company’s offices during business hours to speak to a representative in person. The company’s website provides a location finder tool that customers can use to locate the nearest office.

Customer Service Team

MetLife has a team of customer service representatives who are knowledgeable and helpful. They are trained to handle various issues that customers may have, including policy inquiries, claims, and billing questions. The representatives are friendly and patient, ensuring that customers get the assistance they need.

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Reviews and Ratings

MetLife has received mixed reviews regarding its customer service. Some customers have praised the company’s representatives for their professionalism and helpfulness. However, others have complained about the long wait times and poor communication. According to Trustpilot, MetLife has a 1.5-star rating, with most customers complaining about poor customer service and high service charges. On ConsumerAffairs, the company has an overall rating of 3.9 out of 5, with customers praising the company’s management and data management, but criticizing the representatives’ communication skills and long wait times.

In conclusion, while MetLife offers 24/7 customer service and has several locations, its customer service has received mixed reviews. Customers have praised the representatives’ professionalism and helpfulness, but some have complained about long wait times and poor communication.

Ethics and Transparency

MetLife has a strong culture of ethics and transparency that governs its business practices. The company is committed to upholding a set of values that promote honesty, integrity, and accountability in all its interactions with customers and stakeholders.

Code of Ethics

MetLife’s Code of Business Ethics is a comprehensive document that outlines the company’s standards of conduct. The code covers a range of topics, including ethics, fraud, forms, reinsurance company, lies, compensation, honesty, management fee, morals, power of attorney, fraudulent, crooks, deceit, thief, and worst insurance. It provides guidance on how employees should behave in various situations, including conflicts of interest, gifts and entertainment, and reporting of violations. The code also emphasizes the importance of diversity, inclusion, and flexibility in the workplace.

Transparency and Accountability

MetLife is committed to transparency and accountability in all its business dealings. The company regularly reports on its sustainability performance, including its progress on environmental, social, and governance (ESG) issues. It also discloses information on its executive compensation, board of directors, and other governance practices.

To ensure accountability, MetLife has established a number of oversight mechanisms, including an Ethics and Compliance Department, an Audit Committee, and a Governance and Corporate Responsibility Committee. These entities are responsible for monitoring the company’s compliance with legal and ethical standards, identifying and addressing risks, and promoting a culture of integrity throughout the organization.

In summary, MetLife’s commitment to ethics and transparency is reflected in its strong culture, comprehensive Code of Business Ethics, and its commitment to sustainability reporting and accountability. The company’s focus on diversity, inclusion, and flexibility also underscores its commitment to promoting a positive work environment for all employees.

MetLife and Employers

MetLife is a leading provider of insurance, annuities, and employee benefits. As an employer, MetLife offers a range of benefits and resources to its employees to support their overall well-being and professional growth.

Employer Benefits

MetLife offers a comprehensive benefits package to its employees, including health, dental, and vision insurance, as well as life insurance, disability insurance, and retirement savings plans. In addition to these traditional benefits, MetLife also provides employees with access to a range of wellness programs, including fitness discounts, mental health resources, and financial wellness tools.

Work Life Balance

MetLife is committed to supporting its employees’ work-life balance. The company offers flexible work arrangements, including remote work options and flexible scheduling, to help employees manage their personal and professional responsibilities. Additionally, MetLife provides employees with paid time off, including vacation, sick leave, and holidays, to help them recharge and take care of themselves.

Advancement and Resources

MetLife is dedicated to helping its employees grow and develop professionally. The company provides employees with a range of resources and tools to support their career advancement, including training and development programs, mentorship opportunities, and leadership development initiatives. Additionally, MetLife encourages employees to pursue continuing education and offers tuition reimbursement for eligible courses.

In summary, MetLife is committed to providing its employees with a supportive and inclusive work environment that promotes work-life balance, professional growth, and overall well-being. With a range of benefits and resources available to employees, MetLife is a great place to work for those looking for a fulfilling career in the insurance and financial services industry.


MetLife offers a range of insurance policies, including life, home, and auto insurance. While the company has some strengths, such as offering combination policies with a single deductible and having good reviews from credit rating agencies and consumer watchdogs, it also has some weaknesses, such as below-average customer satisfaction for auto insurance shopping and difficulty reaching customer service.

One area where MetLife excels is in its life insurance policies. The company offers a variety of coverage options, including term, whole, and universal life insurance. Additionally, MetLife has a strong financial rating and is a reliable insurer overall.

MetLife’s home insurance policies now come from Farmers Insurance, which acquired MetLife’s auto and home insurance business in April 2021. While MetLife’s home insurance policies have received high marks for coverage, availability, and customer service, common complaints cite difficulty reaching customer service.

Overall, MetLife is a reputable insurance company with a long history of providing insurance products to customers. However, as with any insurance company, it is important to carefully evaluate the policy options and read the fine print before signing up for coverage. Additionally, customers should be aware of potential limitations or exclusions in their policies, such as coverage for certain types of damage or exclusions for certain pre-existing conditions.

In conclusion, while MetLife may not be the best fit for everyone, it is worth considering for those in need of life or home insurance coverage.

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